Pet Care Operations Coordinator, Pawfect Pet Sitter

About Us

Pawfect Pet Sitter has been caring for pets and their people in the north Phoenix area since 2018. We're a professional, team-based pet care company built on reliability, clear communication, and high standards. We're looking for someone who loves pets, loves people, and thrives in a role where every day keeps you on your toes.

What You'll Do

• Answer and return client phone calls promptly and professionally
• Respond to client emails with warmth and clarity
• Schedule client requests and assign the right sitter for each job
• Coordinate sitter schedules
• Monitor sitter check-ins during your shift to ensure everything runs smoothly
• Follow up with potential clients from Thumbtack and other platforms
• Reach out to happy clients to request Google reviews
• Support light social media posting using AI-assisted captions and sitter-provided photos
• Step in as emergency backup pet sitting coverage when absolutely necessary

What We're Looking For

• A genuine love for pets (non-negotiable)
• Strong phone and people skills and a warm, professional communication style
• Background in customer service
• Experience with scheduling software and tech tools (a plus, but not required)
• Experience with Social Media such as Facebook & Instagram, (marketing skills a plus)
• Basic experience with Ai - including Chat GPT, Claude, & other LLM's
• Comfortable working in Slack and ClickUp (a plus, but not required)
• Experience with Google Docs, Google Sheets or similar 
• Ability to organize time and tasks efficiently
• Attention to detail extremely important
• Ability to learn quickly and catch on to new ideas and tasks 
• Self-motivated and reliable working independently from home
• Available Monday through Friday, 9am to 5pm MST
• Must be located in Anthem, Carefree, or Cave Creek, AZ

Why You'll Love This Role

• Work from home, full-time
• Be the heartbeat of a team that genuinely cares about the pets and people we serve
• Monthly commission on top of your base pay
• Room to grow as we grow